Mexico - Beverage Industry

Customer Service Cost Analysis

We assessed the customer service costs for each client by developing a cost model based on direct and indirect channels.

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Country: México

Industry: Beverage

We assessed the customer service costs for each client by developing a cost model based on direct and indirect channels. It was specially designed for the client in order to carry out multilevel comparative analyses and detect potential efficiency opportunities across the different S&D areas, focused on distribution centers.

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